Refund Policy
Last updated: January 2024
1. Overview
At Korabielnikov LLC, we strive to ensure customer satisfaction with every transaction. This refund policy outlines the circumstances under which refunds may be granted for payments processed through our portal.
2. Refund Eligibility
Refunds may be considered in the following circumstances:
- Duplicate payments processed in error
- Incorrect payment amounts charged
- Payments made to the wrong invoice or order
- Service not delivered as agreed by the merchant
- Unauthorized transactions (subject to investigation)
3. Refund Request Process
To request a refund:
- Contact our support team at support@korabielnikovpay.com
- Provide your transaction reference number
- Explain the reason for your refund request
- Include any supporting documentation
Refund requests should be submitted within 30 days of the original transaction date.
4. Processing Time
Once a refund request is approved:
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 7-14 business days
- Other payment methods: varies by provider
Please note that your financial institution may take additional time to post the refund to your account.
5. Non-Refundable Situations
Refunds may not be granted in cases of:
- Change of mind after payment completion
- Failure to comply with merchant terms
- Transactions older than 90 days
- Disputes already resolved or chargebacks initiated
6. Partial Refunds
In some cases, partial refunds may be issued at our discretion, such as when only a portion of the goods or services were not delivered as expected.
7. Contact Us
For refund inquiries or to submit a refund request, please contact us at support@korabielnikovpay.com with your transaction details.